IMPROVING FAMILY LIFE,

KNOWLEDGE AND UNDERSTANDING!

Frequently Asked Questions

Q: What is Home Care?


A: Home Care is an option for senior care that enables aging at your own home. In Home Care services are an alternate and preferred choice versus an assisted living or nursing home.


Q: Who is Heritage Home Care?


A: Heritage Home Care is a network of purpose-driven & caring professionals who work with each family to enable independence through non-medical home care services. As a reputable provider of services, Heriatge offers home care for elders and refers caregivers who provide non-medical care to mostly seniors and adults who need assistance with activities of daily living.

Q: Does having home care result in a loss of independence?

A: No. Our belief is that independence is being in control of your decisions. Having in home care services means being in control of your activities and retaining as much independence as each situation allows. Many of our clients just need a little help to continue living a safe and productive life while some might be recovering from a fall or surgery, or other condition. Regardless of your situation, our goal is to enable you the best possible outcome while being in control of your care and daily decisions.

Q: Who should consider home care services?


A: Whether you need just a few hours a week or 24×7 live-in care, at home care services must be part of the family discussion. Home care services are not just limited to seniors and the elderly. Anyone who needs assistance with activities of daily living can realize the value of in home care on both physical and emotional health.

Q: Can home care services assist with those diagnosed with     Alzheimers and Dementia?

A: Yes. Except in clients with late stages of this disease where other options might be more appropriate, home care is a critical part in managing this disease at home. In fact, according to the Alzheimers Association, approximately 70 percent of people with dementia or cognitive impairment are living at home. 

Remaining at home and in familiar surroundings that include friends, family, and routines are important to those affected with Alzheimers and Dementia. Working with the family caregivers and a client’s physician, home care services enable balance and consistency when managing Alzheimers and Dementia.

Q: What is the difference between non-medical home care and home health?

​A: Home Care in it’s basic expression usually refers to non-medical care in the home. Home Health companies usually provide home care services but typically for those who need medical assistance, such as changing bandages, handling IVs, and administering medication. Home Care and Home Health Agencies work together to keep you safe and comfortable.


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Q: What services are included in non-medical home care?


A: Three main categories of care services are included in non-medical home care.Personal Care – often a mental and physical challenging task for a family caregiver, personal care assistance with bathing, dressing, and toileting can all be handled by a professional caregiver.Homemaking – ensuring the house is kept up, warm and well-cooked meals are prepared, and safe transportation to errands and appointments are all part of non-medical home care.Companionship – Caregivers provide direct companion services and can ensure transportation to social activities, errands, 


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Q: Can Heritage Home Care assist with medication?


A: Medication adherence is critically important to remaining safe at home. Caregivers referred by Heritage Home Care can assist with medication reminders only. Drug treatment plans that include sorting and administering medications should only be handled by a family caregiver, nurse, or physician who is authorized and qualified to provide this service.


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Q: How flexible is Heritage Home Care with individual non-medical home care needs?

​A: Heritage Home Care offers clients a consumer-driven approach to at-home care. Care is tailored to meet your specific and individual needs. If your needs change, you are in control to make any adjustments to your approved caregiver, shift duration, or scope of service during a shift.



Q: Will we have a choice in selecting the caregiver?

​A: Heritage works with each family to understand what unique skills and personality are desired in a caregiver. Feedback from satisfied clients usually indicate that a personality match is the #1 factor in a caregiver match, therefore client input is highly encouraged. We will then make a referral based on our experience and your input.


Q: What is the process of finding a caregiver?


A: We make the process of finding a caregiver very simple and prompt. Give us a call and we’ll conduct a brief phone discussion to understand your needs. We then can meet anyone involved in selecting and paying for care at your home for an in-home needs consultation. Within 24-hours of that visit we usually are able to refer a professional caregiver to your home. Our team continuously screens caregivers beyond current demand to give you quick access to the best caregivers in our community.


Q: What if we don’t like our caregiver?

​A: Contact us and we’ll refer another caregiver quickly at no additional referral cost.





Types of Services We Provide